Arrival Day

On the day of your appointment, please arrive at your scheduled appointment time to complete any paperwork needed for service (if applicable), enjoy a refreshing beverage or tea, and begin your journey for relaxation and healing.

 

Please note: On the day of your appointment, when you arrive, TEXT that you have arrived and please wait in your car until you are notified to come inside. Thank you.

 

Health Conditions 

Please inform your therapist of any health concerns, medical or skin conditions or allergies you may have before beginning your treatment. If you are pregnant, have muscle or joint injuries, wearing any electrical devices or metal implants, are using Retin-A, Accutane, or any photosensitizing or keratolytic medication(s), or have had any recent surgery, please notify us at the time of booking. Any of the above conditions may affect our ability to perform your requested treatment. 

 

Guests

Please DO NOT bring guests or children. Only guests who have appointments will be allowed to enter at their scheduled appointment time.

 

Quiet Environment

Please enter the spa quietly. To preserve the tranquility of the spa, and as a courtesy to other guests, please maintain a quiet level of conversation. We respectfully request that cell phones, and other electronic devices be turned off or set to silent when you enter the Spa.

 

Personal Belongings

We are not responsible for your personal belongings. Please leave valuables at home or keep them with you during your visit with us.

 

How to Dress 

Dress comfortably. You will be provided a robe and/or wrap, spa slippers, and any other items needed for use in the service (if needed). Please remove all jewelry, watches, or other items from areas being treated. Some electrical devices will not be performed if you are wearing any metal items on your body. Avoid wearing lash extensions during your facials. We will not be responsible for loose or lifted lash(es) that can result from steam or products used during your service.

 

Minors and Other Guests

We reserve the right to refuse service to anyone. Spa guests between the ages of 12 and 17 must have parental consent to receive services - No Exceptions.

 

How to Schedule 

Scheduling is simple. To schedule, please submit your full name, mobile number, e-mail address and service(s) you are requesting via text, or via online. You will be contacted shortly after to schedule your appointment. 

 

All appointments are subject to a $50 non-refundable deposit that will be credited to your account. Payment instructions will be sent via text or email.

 

An automated notification will be sent upon booking of your scheduled appointment, and you will be texted, emailed, or telephoned prior to your scheduled date to confirm your appointment. Once an appointment has been booked it is subject to the cancellation and rescheduling policies. 

 

Please note that all services are by appointment only and are based on availability. We will adjust accordingly, in response to the ongoing pandemic and change in seasons. 

 

Appointments scheduled for 8am and 6pm MUST be prepaid in full. Please note, all prepayments will be credited to your account (less any fees if applicable). All services, packages, and promotional prices does not include gratuity.

 

Late Policy

When you book an appointment with us your appointment is scheduled with a trained therapist, whose time is allocated exclusively for you throughout your treatment. Please note that if you are late for a scheduled appointment your treatment may be shortened.

 

Cancellation Policy

We understand that occasionally you may have to reschedule or cancel an appointment with us. However, we do ask that you give us fair warning. As a courtesy to our guests and staff, it is company policy for all guests to give 24 hours notification to reschedule or cancel, or your $50 non-refundable deposit will be applied to your No-Show Fee, Late Cancellation, or Late Rescheduling Fee, and you will be subject to another $50 non-refundable deposit to book a new appointment.

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Spa Packages and Promotions

All services within a spa package, except prepaid hour packages, must be used in one visit. Prepaid hour packages are solely for weekly or bi-weekly treatments, and must begin no later than one week after initial purchase. All prepaid services, packages, and promotions are non-refundable. 

 

Pandemic Updates and Requirements

Help us limit the spread of COVID-19 and/or any contagion(s). Your safety, as well as the safety of our community and employees, is our highest priority. If you or anyone in your home or business have tested positive for COVID-19 in the past 14 days, are currently experiencing symptoms associated with COVID-19 and/or any contagion(s), such as fever, shortness of breath, a cough that is unusual, loss of taste or smell, muscle pains and aches, rash, bumps, or other skin conditions, or are currently under quarantine due to potential exposure, recently traveled, or experiencing any cold or flu-like symptoms, please DO NOT come in. Contact me immediately to reschedule your appointment. For more information, please contact your local or state government, or health officials for more detail.

 

Due to the current pandemic we encourage social distancing, and require that you wear a mask. Your temperature will be checked before coming into your treatment. We have the right to deny service to any guest who has a temperature above 99, or presenting any cold or flu-like symptoms, or any contagions. Changes and updates are based on your local or state government, or health officials rules, regulations, and mandates. For more information, please contact your local or state government, or health officials for more detail.

 

Cleaning and Sanitation 

Upon opening for the day, the entire spa is thoroughly cleaned, disinfected, and sanitized. These procedures are consistently repeated between and after each service to common areas, bathroom, and treatment rooms. We have a limited schedule which allows us the time to pay attention to detail to ensure safe practices for a healthy environment. 

 

All tools and other items, and treatment surfaces used during services (including stainless steel implements, stainless steel bowls, hot stones, etc.) are cleaned, sanitized, disinfected, and/or sterilized pre and post treatments. Disposable supplies are used once and discarded safely. Towels and Linens used are double washed and disinfected in hot water. We maintain a healthy environment.

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